Email: info@wsinnessandassociates.co.uk
Phone: 01904 763 458

Patient Feedback


We are continually trying to improve our practice and the services that we provide to patients.

We asked 50 random patients to complete the following survey and here is the response we got.

How did you hear about the practice?

Ringing around; through parents; from emergency dental clinical at Monkbar; RAF Linton-On-Ouse; word of mouth; Yellow Pages; NHS register

Practices general appearance/cleanliness

Very Good Good Average Poor
Reception 38 12
Waiting Room 40 10
Dental Treatment Room 47 3
Toilet 20 13 5

Concerns and suggestions for improvement
None – service always very efficient and appointments run to time

Reception

Yes No No opinion
Are the reception staff helpful? 48 2
Have you ever been kept waiting too long to see the dentist? 3 45 2
Do you have any worries about confidentiality? 49 1
Are you dealt with efficiently at reception? 48 2
If you are returning for treatment were you given a written treatment plan? 30 16 4

Comments and suggestions for improvement

Extremely impressive dentist – a very welcome experience for a potentially unpleasant experience!
Could not be bettered
Leave things as they are – all working very well
My dentist talks through the treatment plan but I have not received anything in writing

Waiting Room

Yes No
Is it relaxing? 45 5
Is it welcoming? 47 3
Is it comfortable? 45 5
Is there enough for children to do? 37 13

Comments and suggestions for improvement

More comfy chairs!
It's a little clinical

Practice Personnel

Yes No No opinion
Dentists
Are the dentists helpful? 50
Caring? 50
Friendly? 50
Do they reassure you? 46 1 3
Do they explain enough to you? 48 2
Do you feel confident about the quality of treatment they are providing for you? 47 3
Other staff (dental hygienists, nurses, receptionists)
Are the staff friendly? 50
Caring? 50
Helpful? 50
Do they look professional? 46 4
Are they well informed? 41 9
Do they reassure you? 45 5
Does the practice seem happy? 49 1
Comments and suggestions for improvement

Patient Information

Yes No No opinion
Are there enough useful dental leaflets? 29 15 6
Do you like the patient information screens? 48 2
Were you aware we now had a website? 21 29

Comments and suggestions for improvement
I haven't seen any leaflets!



Appointments

Yes No No opinion
Is it easy to book an appointment? 46 3 1
Do you have to wait long for a future appointment? 2 47 1
Would you like the option of early morning/late evening appointments? 26 12 12

Are there any other times that you would like the practice to be open? If yes, when
Saturday mornings
Saturdays

Comments and suggestions for improvement
All seems fine!
Waiting times for treatment appointments are quite long

Facilities

Yes No No opinion
Would you value more entertainment for children? 8 7 35
What about a children's dental health club? 6 44
Is our disabled access satisfactory? 5 45

Suggestions/Services for improvement



Payment for treatment

Yes No No opinion
Do you feel that the cost of treatment is fully explained? 46 4
Are you happy paying for your treatment in advance? 32 14 4
Are you interested in private dental care schemes? 38 12


Complaints

Yes No No opinion
Do you know about the practice complaints procedure? 2 48
Do you feel that the practice welcomes complaints? 50
Have you complained in the past? 50
If yes, was the complaint dealt with to your satisfaction? 50
Do you know who deals with complaints? 2 46 2

What attracts you most about the practice?
Dr Atkinson is always patient; lovely building; convenient; good service; NHS; near by parking; cheerful staff; live locally; light and airy building

What do you least like about the practice?
Poor parking; hard to get an appointment at the time I require

Would you recommend the practice to others?
Yes 50
No

Please tell us why?
Friendly; clean and professional; good service; nice and friendly; easy to get to; satisfied with all aspects of the practice; treatment always good; excellent denists; efficient; quick; helpful



Please feel free to contact us on the telephone number below or, by all means, pay us a visit. If you prefer, you can email us via our contact form and we will call you back at a time that is convenient to you.

Email: info@wsinnessandassociates.co.uk
Phone: 01904 763 458
Address: 70 The Village, Haxby, York, YO32 2HX.

Request an appointment. You can also schedule an appointment by calling at 01904 763 458

Our Practice

Thank you for choosing W.S.Inness Dental Practice.

Meet The Team

We are a family run dental practice, owned by Dr William Inness.

Our CQC Report

Our latest report from the Care Quality Commission.

Copyright May 2016 W.S INNESS & ASSOCIATES.